เงินเดือน (Salary): 30,001 บาท - 50,000 บาท

Bluebik Group PLC.

51 ถนนนราธิวาสราชนครินทร์

บางรัก, กรุงเทพมหานคร

คุณสมบัติผู้สมัคร (Candidate Qualification)

• Bachelor/ Master’s degree in computer related field
• At least 3 - 5 years’ experience in Incident Management.
• Good English communication skills (written and oral)
• Strong analytical and Problem-Solving skills.
• Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels of the organization.
• Very good understanding of Incident Management, Problem Management and Change Management processes
• Proficiency in incident management tools and systems.
• Knowledge of IT infrastructure and applications, including networking, databases, and systems administration.
• Strong interpersonal and teamwork oriented
• Ability to work well under pressure, manage multiple incidents simultaneously, and meet tight deadlines
• Being flexible and open to regular changes
• Desire to continue learning and improving
• Certifications in incident management or related areas (e.g., ITIL Foundation) are a plus.

การศึกษาและประสบการณ์ (Educations and Experiences) :

ปริญญาตรี

วันทำงาน (Workdays)

5 วันต่อสัปดาห์

รายละเอียดงาน (Job Description)

• Lead and coordinate the response to major incidents, ensuring quick and effective resolution while minimizing business impact.
• Develop, implement, and maintain robust incident management processes and procedures, ensuring they are aligned with industry best practices.
• Act as the primary point of contact for incident escalation, providing timely and clear communication to stakeholders, including executive leadership.
• Conduct thorough post-incident reviews to identify root causes, lessons learned, and opportunities for process improvements.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the incident management process.
• Ensure that incident management processes comply with regulatory requirements and organizational policies, mitigating risks associated with incidents.
• Provide training and guidance to the incident response team and other relevant staff on incident management best practices and procedures.
• Maintain comprehensive documentation of incidents and resolutions and prepare detailed reports for management review and analysis.
• Work closely with application support teams, and other departments to ensure a coordinated and effective incident

สวัสดิการ (Benefits)

Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself!

วิธีการเดินทาง

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